Surprises are plenty in today’s world of the breakneck speed of technological advancement. A surprise jump in profits or number of customers is pleasant. However, a surprise increase in help desk tickets, cybersecurity incidents, and other IT issues is not so pleasant. Small businesses need to be agile in current times to deal with any and all types of unprecedented situations.

With businesses encountering rising unsuspecting factors like the COVID-19 pandemic, natural climate disasters, inflation rates, and the Great Resignation, the need for proactive planning has never been higher. That is why business agility should be a priority for SMBs.

What Not to Do When it Comes to Organizational Agility

Many times, we are unaware of what should be done to enhance the company’s ability to handle complex and diverse challenges. However, knowing what not to do can also do the trick.

Let’s see some of the top things small business owners should stay miles away from implementing.

• Department silos – Handing separate operational responsibilities to different departments is necessary. But if individuals and teams are unaware of how their work contributes to the organization’s objectives, efficiency measures are then futile. Improper cross-team communication should be rooted out.
• Lack of a united strategy – Every team on the company’s roster must work towards the same goal as the company’s founders envisioned. The disconnection of a firm’s innovation team or operational team from the core mission can create service bumps that can impede growth.
• Survival mentality – Risk-taking is one of the vital qualities that makes an ordinary company extraordinary. If a business is unwilling to adopt cutting-edge technologies to expand its business capabilities, the company’s potential growth will be stunted. Agility is embracing change and taking risks without thinking of failure that may not even materialize.
• Slow decision-making process – Developing an action plan quickly after identifying opportunities and risks is one of the main components of organizational agility. If the information delivery takes much time and is unreliable, the decision-making process will take place at sloth speed. This will cause the business to suffer.
• Poor management of knowledge resources – A haphazard and unstructured process for delivery of business and workflow knowledge to company resources will create an internal commotion about what information is to be used by which business team and knowledge access procedures.

Aim for a Collaborative Culture

For SMBs, saving time and effort is necessary to keep the focus on business expansion while maintaining efficiency and quality customer service. Partnering with a third-party service provider can help you leverage the industry knowledge of their experts to expedite your business’s success timeline.

One82 is a Managed IT Service Provider that helps small businesses realize their objectives by providing 360-degree IT support. Our team of experts becomes part of your organization to manage your daily IT activities effectively. With mature and reliable cybersecurity and cloud solutions, we take our client’s IT architecture to the next level.

We have only one objective in mind – to make seamless organizational workflow possible for our clients. Contact us today to upgrade your business.