November 24, 2025
Holidays are hectic enough without tech hiccups adding to the chaos. Your customers are squeezing in last-minute tasks, your staff balances family demands, and everyone's stress levels are sky-high. The last thing you want is to let avoidable technology errors ruin the experience.
Consider this your Holiday Tech Etiquette guide—because no one wants to be known as the business that spoils someone's day.
1. Update Your Business Hours Online Before Frustration Builds
Imagine a customer racing across town during lunch because your Google listing says you're open—only to find your doors locked. That's how you turn a loyal customer into a frustrated one.
Where to update your hours:
- Google Business Profile - the most crucial spot
- Facebook, Instagram, Yelp - wherever your customers look
- Your website banner - display a clear holiday schedule
- Apple Maps - many still rely on this
Example message: "Happy Holidays! We'll be closed from Thursday, Nov. 27 through Sunday, Dec. 1 to celebrate with family. We'll reopen Monday morning—maybe a bit groggy but ready to assist you!"
2. Craft Warm, Human Out-Of-Office Replies
Taking time off? Avoid leaving clients stuck in email limbo with cold, robotic auto-responses. Your message should be welcoming and clear—like a friendly concierge.
Sample auto-reply: "Thanks for reaching out! Our team is away for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you as soon as we're back and ready. For urgent matters, please call (XXX) XXX-XXXX. Wishing you a joyful holiday season!"
3. Keep Out-Of-Office Messages Brief and Professional
No need to share your personal holiday itinerary. Details about Aunt Carol's visit or Bob's potluck plans are best saved for social channels.
Too much info can also pose security risks. Focus on essential dates, response expectations, and alternate contacts only.
4. Verify Your Phone Systems Work Smoothly
Holiday callers often expect quick answers and can be impatient. Confirm your voicemail matches your updated hours and guides callers efficiently.
Pro tip: Dial your own business number to ensure your greeting is current. You might be surprised how many are still stuck in 2019.
Example voicemail: "You've reached [Business Name]. We're currently closed for the holiday weekend. Please leave a message, and we'll return your call Monday morning. For urgent needs, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!"
5. Clearly Share Shipping Deadlines Early
If your business ships products, make sure customers know ordering cutoffs well ahead of time. Promote "order by" dates prominently online and send reminder emails to avoid last-minute panic.
Nothing frustrates more than delayed gifts. Keep expectations realistic to protect your business relationships.
The Takeaway: Polished Tech Etiquette Creates Loyal Customers
Holiday technology etiquette is simple: communicate clearly, be personable, and respect your customers' time. Small updates now can prevent major headaches and keep your reputation glowing.
Remember: Your goal is not just avoiding issues, but making customers feel valued—even when you're offline.
Need expert help polishing your systems and ensuring a smooth holiday customer experience? Give us a call at 408-335-0353 or click here to schedule your free Discovery Call, and let's talk about simple ways to keep everything running smoothly while you enjoy some well-deserved time off.
