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Basic Information

Please be sure to use the same email address that is on your resume so we can match your answers here to your resume that is on file with us.
📄 Click to upload or drag and drop your resume
PDF, DOC, DOCX files accepted
Please make sure we can open the file without having to request access first.
Note: we will need to contact previous employers to verify employment and references (these should match your resume).
🎥 Click to upload or drag and drop your video/audio
MP4, MOV, MP3, WAV files accepted (we prefer video)

Technical Skills Assessment

Please help us get to know your skill level in various technologies. Please note: it is OK if you don't know a lot of these. We are trying to assess the proficiency of various technologies.
Technology None Basic Intermediate Advanced Expert
Microsoft Windows 10
Microsoft Windows 11
Microsoft Windows Server 2012
Microsoft Server 2016
Microsoft Server 2019
Microsoft Server 2022
Microsoft Server 2025
Microsoft Office 2019/365
Microsoft Office
Microsoft Licensing (customer & partner portal)
PC Hardware Repair & Troubleshooting
Server Hardware & Troubleshooting
Backup Technologies/Software
Virtual Servers
Virtual Desktops
Azure Virtual Desktop User Management
Azure Virtual Desktop Session Host Management
Remote Desktop
Nerdio
MacOS
Technology None Basic Intermediate Advanced Expert
Cisco Firewalls
FortiGate Firewalls
Palo Alto Firewalls
SonicWall Firewalls
Meraki
FortiAP
FortiSwitch
Switches
VLANS
Site to Site IPSEC VPN
Endpoint VPN
TCP/IP Fundamentals
DNS Server
DHCP Server
VOIP
Business Internet Implementation
Business Internet Troubleshooting
Business Internet Hardware/Software Troubleshooting
Technology None Basic Intermediate Advanced Expert
Microsoft Active Directory Architecture & Design
Microsoft Active Directory Management
Microsoft Active Directory Troubleshooting
Active Directory DNS
Active Directory DHCP
Entra ID Administration
Entra ID Design & Implementation
Entra ID/AD Hybrid Migrations
Conditional Access Policies
Microsoft Intune Administration
Microsoft 365 Defender Management
Azure Cloud Services Administration
Azure Cloud Services Implementation
Microsoft Intune Mobile MDM
Microsoft Intune Workstation MDM
Microsoft SAML Integrations/SSO
SharePoint Online Administration
Exchange Online Administration
Microsoft Teams Administration
Microsoft Teams Phones Administration
Technology None Basic Intermediate Advanced Expert
Datto RMM - Supporting Users
Datto RMM - Patching Computers
Datto RMM - Building Components
Autotask PSA
Connectwise Manage/Labtech
Connectwise PSA
RocketCyber
Datto EDR/AV
Datto BCDR
Datto SaaS Backup
Mailprotector
ProofPoint
ImmyBot
Threatlocker
SaaS Alerts
Rewst
Cyber CNS/Connect Secure
IT Glue
Chat Used for Support Desk/Help Desk for clients
Communication Type Basic Average Good Excellent Superhero
Verbal Communication
Written Communication
Skill None Basic Intermediate Advanced Expert
Communication in Microsoft Teams channels (chat) with team members to collaborate on supporting customers
Entering in time on tickets
Taking detailed ticket notes
Time management
Meeting deadlines and commitments
Setting & organizing priorities
Organizing your day

Career and Personal Questions

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