Proactive IT management that prevents problems before they start
Your firm can't afford to wait for something to break. One82 monitors, manages, and optimizes your entire IT environment — 24/7 — so your team stays productive and your clients stay protected. Under 3-minute help desk response. Fixed monthly pricing. No surprises.
One82 provides managed IT services built specifically for professional services firms in the San Francisco Bay Area. Since 1999, we have supported CPA firms running Lacerte, CCH Axcess, and QuickBooks; law firms on iManage and Clio; and boutique financial services firms managing deal data and investor documents across cloud and on-premise environments. Our monitoring, help desk, and maintenance programs are designed around the workflows your staff relies on — not a generic business template.
For firms with 5 to 100 employees, reactive IT is a liability. According to Datto's Global State of the MSP Report, the average cost of IT downtime for small businesses is $427 per minute. CompTIA's 2024 IT Industry Outlook found that 64 percent of SMBs now rely on managed service providers as their primary IT resource — because proactive management is more cost-effective than reactive break-fix. One82 acts as your dedicated IT department, with monitoring that catches problems before they surface and a support team that understands the difference between a QuickBooks file permission error and a Lacerte license conflict. After 26 years serving professional services firms exclusively, we know your software, your deadlines, and your clients' expectations.
Everything you get with managed it services
24/7 Monitoring & Alerting
We monitor every server, workstation, network switch, firewall, and cloud service in your environment around the clock — 365 days a year. Our monitoring platform tracks over 200 performance indicators per device, catching failing hard drives, memory leaks, network congestion, and service interruptions before they impact your team. When an alert fires, our engineers investigate and resolve the issue immediately. Most problems are fixed before your staff arrives in the morning. You get a monthly report showing everything we caught and resolved so you can see the value of proactive IT management.
Help Desk (Under 3-Minute Response)
When your team calls our help desk, a real technician in the Bay Area picks up the phone — in under 3 minutes. Not a ticket queue, not an automated system, not an offshore call center reading from a script. Our technicians already know your environment because we document every system, application, and user preference during onboarding. For professional services firms where every hour is billable, waiting 24 hours for IT support is not an option. Routine issues are typically resolved in a single call. Complex problems get escalated to senior engineers immediately with full context — no repeating yourself.
Patch Management
Unpatched software is the number one entry point for cyberattacks. We manage a rigorous patching cycle for every operating system, application, and firmware in your environment — Windows, macOS, Microsoft 365, Adobe, browsers, and your industry-specific software. Every patch is tested in a staging environment before deployment to ensure it does not break your workflows. Patches are deployed during off-hours so your team experiences zero disruption. We track compliance rates and provide monthly reports showing exactly which systems are current and which need attention.
Hardware & Software Lifecycle Management
Every device and software license in your environment is tracked in our asset management system — purchase dates, warranty expiration, performance benchmarks, and replacement timelines. We alert you 6 months before a warranty expires and proactively recommend replacements before failures occur. No more surprise laptop deaths during busy season, no more discovering a server is 7 years old after it crashes. We also optimize your software licensing to eliminate waste — many firms are paying for licenses they do not use. Our quarterly reviews include a full asset inventory with budget recommendations for the coming year.
Cloud Management (Microsoft 365 & Azure)
Microsoft 365 is the backbone of most professional services firms, and managing it properly requires expertise your in-house team should not have to develop. We handle the full administration of your Microsoft 365 environment — Exchange Online, SharePoint, Teams, OneDrive, Azure Active Directory, and Intune. This includes user provisioning and offboarding, security policy configuration, conditional access rules, data loss prevention policies, and license optimization. When a partner needs a new mailbox, a staff member leaves and needs to be locked out, or a SharePoint permission needs adjusting — we handle it in minutes, not days.
Disaster Recovery & Backup
Your client data is irreplaceable. We implement encrypted, immutable backups that run daily and replicate to geographically separate data centers. Immutable means ransomware cannot encrypt or delete your backup copies. Every backup is verified automatically — not just that it completed, but that the data is actually recoverable. We test full restores quarterly and document the recovery process so your firm knows exactly how long it takes to get back online after any disaster. Whether it is a ransomware attack, hardware failure, accidental deletion, or natural disaster, your data is recoverable and your firm is back in business fast.
Vendor Management
Professional services firms rely on dozens of technology vendors — ISPs, phone systems, practice management software, cloud platforms, copier companies, and more. When something breaks, the last thing you want is to play middleman between three vendors who blame each other. One82 manages all your vendor relationships. We open tickets on your behalf, coordinate troubleshooting across providers, negotiate renewals, and ensure service levels are met. When your internet goes down, you call us — not your ISP. We handle the rest. For your partners, it means one phone number for every technology issue, every time.
Strategic IT Planning (vCIO)
Technology decisions should be strategic, not reactive. Our vCIO (virtual Chief Information Officer) service provides your firm with executive-level IT guidance — quarterly business reviews, 3-year technology roadmaps, capital and operational budget planning, and vendor evaluation. We align your IT investments with your firm's growth objectives, helping you decide when to migrate to the cloud, when to upgrade hardware, and how to budget for security and compliance investments. Your vCIO attends partner meetings when needed and translates complex technology decisions into clear business terms. No more guessing about when to replace that aging server or whether a new software platform is worth the investment.
Managed IT Built Around Your Firm's Deadlines and Software
Most MSPs learn your software after they onboard you. One82 already knows it — from tax season crunch to deal closings to bar compliance requirements.
Years Serving Professional Services
One82 has managed IT exclusively for CPA firms, law firms, and boutique financial services since 1999. We understand your software stack, your billing model, and your regulatory obligations — before your first call.
Median Help Desk Response
When your staff hits a wall — a locked file, a failed VPN, an iManage sync issue — we pick up. Response times under 3 minutes mean your attorneys and accountants stay billable instead of waiting on hold.
Industry-Specific Applications Supported
From Lacerte and CCH Axcess to Clio, NetDocuments, and QuickBooks Enterprise, our team is trained on the software your firm actually uses. No learning curve on your dime.
Faster Issue Resolution vs. Generalist MSPs
Based on One82 client onboarding data: firms switching from generalist IT providers report significantly fewer recurring outages and faster resolution times — because we have already solved the same problems at comparable firms across the Bay Area.
How managed it services helps your industry
CPA & Accounting Firms
Tax season is the most critical period for any accounting firm, and IT failures during January through April can cost your firm revenue, reputation, and client trust. One82 understands this because we have supported CPA firms through 26 tax seasons. We know QuickBooks, Lacerte, CCH Axcess, ProSystem fx, Drake, and every major accounting platform. We staff up our support team for busy season so your firm gets the same under-3-minute response times in March that you get in July. We manage your e-filing infrastructure, secure your client portals, maintain your cloud environments, and ensure your tax prep workflow runs without interruption. When a Lacerte update breaks something at 9pm on April 14th, we are answering the phone.
Learn more about our services for cpa & accounting firms →Law Firms
Every hour your attorneys spend on IT problems is an hour they are not billing. Law firms operate on a simple equation: billable hours drive revenue, and downtime destroys it. One82 supports the practice management systems, document management platforms, and e-discovery tools that law firms depend on — iManage, Clio, MyCase, NetDocuments, Relativity, and dozens more. We also understand the unique security requirements of legal practice. Attorney-client privilege extends to your digital systems, which means a data breach does not just expose information — it can waive privilege. We build ethical walls, enforce document access controls, and implement security that protects the confidentiality your clients expect.
Learn more about our services for law firms →Boutique Financial Services
Private lenders, PE/VC firms, investment banks, and valuation firms operate in one of the most scrutinized regulatory environments in professional services. Your IT infrastructure must satisfy DFPI examinations, SEC cybersecurity rules, FINRA requirements, and institutional LP due diligence questionnaires — and it must do so consistently, not just when audit season comes around. One82 builds and maintains IT environments that pass regulatory scrutiny and give your investors confidence. We manage deal data security, investor portal infrastructure, trading platform integrations, and the compliance documentation that examiners and LPs request. When a prospective LP sends a 50-question DDQ about your firm's technology controls, you answer with confidence because we built the systems and can prove it.
Learn more about our services for boutique financial services →Common questions about managed it services
Our pricing is per-user per-month with fixed monthly fees — no surprise invoices. Most professional services firms with 5-100 employees invest between $150-$300 per user per month for comprehensive managed IT. Cost depends on firm size, complexity, and the services you need. Book a free 15-minute discovery call for a custom quote tailored to your firm.
Our managed IT includes 24/7 monitoring and alerting, help desk support with under 3-minute response times, patch management, hardware and software lifecycle management, Microsoft 365 and Azure cloud administration, disaster recovery and backup, vendor management, and strategic IT planning with quarterly reviews. Everything your firm needs to run reliably under one fixed monthly fee.
We average under 3 minutes for initial response. You reach a real person in the Bay Area — not a ticket queue or an offshore call center. For critical issues like server outages or security incidents, our response is immediate with dedicated escalation paths.
Yes. Many professional services firms still run on-premise servers for specific applications like practice management or tax software. We support hybrid environments and can plan a strategic cloud migration on your timeline. We never force a migration — we help you move when it makes business sense.
Typical onboarding takes 2-4 weeks. We audit your current environment, document every system, migrate what needs moving, and train your team. We coordinate directly with your outgoing provider to ensure a clean handoff with zero downtime. We schedule transitions around your busy periods.
Break-fix means you call someone when things break, then pay by the hour to fix them. Managed IT is proactive — we monitor your systems 24/7, patch them automatically, and fix problems before they cause downtime. You pay a predictable monthly fee and avoid the costly cycle of reactive repairs. Most firms save money and experience far less downtime after switching to managed IT.
Absolutely. We secure and support remote workers with VPN or zero-trust network access, cloud-managed endpoints, mobile device management, and remote help desk support. Whether your team works from your office, their home, or a client site, they get the same fast response and secure access.
Our team holds Microsoft certifications including Microsoft 365, Azure, and security specializations, along with CompTIA Security+, Network+, and vendor-specific certifications for the platforms professional services firms rely on. We invest in ongoing training so our engineers stay current with the tools your firm actually uses.
Our monitoring runs 24/7/365. Critical alerts trigger immediate response regardless of the hour. For after-hours emergencies, you reach an on-call engineer directly — not a voicemail. We define severity levels during onboarding so your team knows exactly what to expect and how to reach us.
We specialize exclusively in professional services firms — CPA practices, law firms, and boutique financial services. We have been doing this for over 26 years, since 1999. We understand your industry's software, compliance requirements, peak seasons, and workflows. Most MSPs serve everyone from restaurants to retail. We serve firms like yours, and only firms like yours.
Ready for IT that actually works?
Book a free 15-minute discovery call. No obligation, no pressure — just a conversation about how we can help your firm.
No obligation • No pressure • Just a 15-minute conversation