Holidays are hectic enough without tech hiccups adding to the chaos. Your customers are squeezing in last-minute tasks, your staff balances family demands, and everyone’s stress levels are sky-high. The last thing you want is to let avoidable technology errors ruin the experience.

Consider this your Holiday Tech Etiquette guide—because no one wants to be known as the business that spoils someone’s day.

1. Update Your Business Hours Online Before Frustration Builds

Imagine a customer racing across town during lunch because your Google listing says you’re open—only to find your doors locked. According to Google’s own business research, over 80% of consumers use search to find local business information, including hours of operation. That’s how you turn a loyal customer into a frustrated one.

Where to update your hours:

  • Google Business Profile - the most crucial spot
  • Facebook, Instagram, Yelp - wherever your customers look
  • Your website banner - display a clear holiday schedule
  • Apple Maps - many still rely on this

Example message: “Happy Holidays! We’ll be closed from Thursday, Nov. 27 through Sunday, Dec. 1 to celebrate with family. We’ll reopen Monday morning—maybe a bit groggy but ready to assist you!“

2. Craft Warm, Human Out-Of-Office Replies

Taking time off? Avoid leaving clients stuck in email limbo with cold, robotic auto-responses. Your message should be welcoming and clear—like a friendly concierge.

Sample auto-reply: “Thanks for reaching out! Our team is away for Thanksgiving from Nov. 28 to Dec. 1. We’ll get back to you as soon as we’re back and ready. For urgent matters, please call (XXX) XXX-XXXX. Wishing you a joyful holiday season!“

3. Keep Out-Of-Office Messages Brief and Professional

No need to share your personal holiday itinerary. Details about Aunt Carol’s visit or Bob’s potluck plans are best saved for social channels.

Too much info can also pose security risks—CISA’s cybersecurity guidance warns that oversharing personal details in automated messages can help attackers craft targeted phishing campaigns. Focus on essential dates, response expectations, and alternate contacts only.

4. Verify Your Phone Systems Work Smoothly

Holiday callers often expect quick answers and can be impatient. Confirm your voicemail matches your updated hours and guides callers efficiently.

Pro tip: Dial your own business number to ensure your greeting is current. You might be surprised how many are still stuck in 2019.

Example voicemail: “You’ve reached [Business Name]. We’re currently closed for the holiday weekend. Please leave a message, and we’ll return your call Monday morning. For urgent needs, press 1 to reach our on-call team. Happy Holidays and thank you for your patience!“

5. Clearly Share Shipping Deadlines Early

If your business ships products, make sure customers know ordering cutoffs well ahead of time. Promote “order by” dates prominently online and send reminder emails to avoid last-minute panic.

Nothing frustrates more than delayed gifts. Keep expectations realistic to protect your business relationships.

The Takeaway: Polished Tech Etiquette Creates Loyal Customers

Holiday technology etiquette is simple: communicate clearly, be personable, and respect your customers’ time. Small updates now can prevent major headaches and keep your reputation glowing.

Remember: Your goal is not just avoiding issues, but making customers feel valued—even when you’re offline.

Frequently Asked Questions

How can I update my business hours for the holidays?

To ensure your customers know when you’re open during the holiday season, update your business hours on key platforms. Make changes to your Google Business Profile, social media pages like Facebook and Instagram, and your website banner. This way, you can prevent customer frustration and maintain their loyalty.

What should I include in my out-of-office email response?

Your out-of-office email should be warm and welcoming, providing essential information without overwhelming details. Include the dates you will be unavailable, a promise to respond upon your return, and an alternative contact for urgent matters. This shows you value your customers’ time while you’re away.

Why is it important to verify my phone systems before the holidays?

During the busy holiday season, customers often expect prompt responses. Ensuring your phone systems work smoothly—such as having up-to-date voicemail greetings—helps manage customer expectations and provides clarity on your availability. It’s a simple step that can greatly enhance customer satisfaction.

How can I effectively communicate shipping deadlines to my customers?

To avoid confusion and last-minute panic, clearly display your shipping deadlines on your website and in email communications. Promote “order by” dates early to help customers plan their purchases, ensuring they receive their items in time for the holidays. If you’re unsure about best practices, consider consulting with a managed IT service like One82 for tailored advice.