Why professional services firms choose One82
You have options when it comes to IT providers. Here's why CPA firms, law practices, and financial services firms across the Bay Area choose to partner with us — and stay for over a decade.
Industry Specialization
We serve CPA firms, law practices, and boutique financial services firms — and only these industries. This isn't a marketing claim. It's a business decision we made over 26 years ago. That focus means we understand tax season, ethical walls, DDQs, IRS Publication 4557, FTC Safeguards, and DFPI requirements before you explain them.
Under 3-Minute Response Time
When your server goes down at 4pm before a filing deadline, you need someone who answers the phone — not a ticket queue. Our guaranteed under 3-minute response time means your team never waits. Every single support request gets a live response, 24/7/365.
Compliance-First Approach
Generic MSPs secure your systems. We secure your systems AND ensure you meet the specific regulatory requirements your industry demands. From IRS requirements for accountants to state bar technology rules for attorneys to SEC and DFPI standards for financial services firms — compliance isn't an add-on for us. It's built into everything we do.
AI + Security Together
Most MSPs are either security-focused or trying to sell you AI tools. We integrate both. We help your firm adopt AI intelligently — with guardrails that protect client data, meet compliance requirements, and actually improve your workflows rather than adding risk.
Bay Area Presence
Headquartered in Los Gatos, we serve firms across the Bay Area, Sacramento, and the Central Coast. We're not a remote-only operation sending tickets to a call center in another time zone. We're your neighbors, and many of our clients have been with us for over a decade.
Proactive, Not Reactive
We don't wait for your systems to fail. 24/7 monitoring, automated patch management, quarterly business reviews, and strategic technology planning mean we catch problems before they impact your team. Your IT should be invisible — and that takes proactive work behind the scenes.
One82 vs. a generic MSP
Common questions about choosing One82
Most MSPs serve every industry — restaurants, retailers, construction, and professional services all get the same generic support. One82 exclusively serves CPA firms, law practices, and boutique financial services firms. That specialization means we understand your compliance requirements, your software stack, your deadlines, and your clients' expectations in ways a generalist never could.
It means every support request — phone, email, or portal — gets a live human response within 3 minutes, 24/7/365. Not an auto-reply. Not a ticket acknowledgment. A real person who starts working on your issue immediately. We track and report on this metric every month.
Because a generalist won't know that IRS Publication 4557 requires specific security controls for tax preparers, won't understand why your Lacerte or QuickBooks performance matters more during January–April, and won't have experience implementing FTC Safeguards specifically for accounting practices. We do.
Our primary market is the San Francisco Bay Area, Sacramento, and the Central Coast. We're headquartered in Los Gatos, CA. While we can support firms anywhere, our deepest expertise and fastest on-site response is in the Bay Area.
Our average client tenure is over 10 years. We believe that's the strongest proof of our value — firms don't stay that long unless the service consistently delivers.
See the One82 difference for yourself
Book a free 15-minute discovery call. No obligation — just an honest conversation about your firm's IT challenges.