It’s a quiet June morning. Half your team is on vacation. The other half is working from home or moving between coffee shops and hotel WiFi. Then it happens. Your system crashes. The printer stops working. No one can access shared files. A phishing email lands in someone’s inbox. You call your IT person—and they’re out of the office too. Now what? Your business is at a standstill, and no one is available to fix it. Sounds dramatic? Maybe. But unrealistic? Not at all.
Summer’s Great For Fun, And Terrible For Reactive IT Support
Most business owners don’t realize how much effort goes into keeping their business running until something breaks—and the only person who knows how to fix it is relaxing on a beach without cell service. That’s the main issue with reactive IT support. It works fine until it doesn’t. Then you’re left scrambling to fix the problem. When your tech strategy is “Just call Bob if something goes wrong,” you’re taking a big risk. Especially in summer, because tech problems don’t take time off. Servers still crash. Hardware still overheats. Hackers still send emails—and according to the Verizon Data Breach Investigations Report, 68% of breaches involve a human element like phishing or credential misuse. When no one is there to respond quickly, the damage escalates fast.
Reactive IT = Constant Firefighting
If you rely on a “fix-it-when-it-breaks” method: downtime drags on while you wait for someone to be available, cyber threats slip through because no one is actively monitoring systems, small issues grow into major problems and big expenses, and you have no backup when your go-to IT person is unavailable. In June, when vacations peak and remote work is common, it creates the perfect storm.
Instead, you need a company that takes a proactive approach to IT support.
Proactive IT = Business Continuity, Even When You’re On The Beach
A proactive IT partner doesn’t wait for problems to happen. They anticipate issues, prevent disruptions, and ensure there’s a plan and people ready when your usual support is away. With a proactive team, you get 24/7 system monitoring and maintenance, security updates before you’re exposed, regular backups and disaster recovery plans, a team of experts with backup coverage—not just one person—and predictable costs with fewer surprises.
The Cost Of Waiting Until It’s Broken
Downtime can cost small businesses hundreds to thousands of dollars per minute—the IBM Cost of a Data Breach Report found that the average cost of a data breach reached $4.88 million in 2024. Cyberattacks can cause even worse financial and reputational damage. Waiting until things break isn’t just inconvenient; it’s risky and expensive.
Ready To Vacation Without Worry?
This summer, don’t leave your business exposed while your team or IT support is away. Let’s review your setup and show you how a proactive approach can save you time, money, and stress.
Click HereClick here or call us at 408-335-0353 to book your Discovery Call,and we’ll show you exactly where you’re vulnerable - and how to
fix it before it becomes a headline.
Frequently Asked Questions
What are the risks of relying on reactive IT support during peak vacation times?
Relying on reactive IT support can lead to significant downtime when tech issues arise, especially during peak vacation periods. If your main IT person is unavailable, you may face delays in resolving problems, which can escalate into larger issues and incur higher costs. It’s crucial to have a strategy in place to manage these risks.
How can proactive IT support benefit my business?
Proactive IT support helps prevent problems before they occur, ensuring that your systems are continuously monitored and maintained. This approach not only minimizes downtime but also provides regular updates and backups, ultimately safeguarding your business from potential cyber threats and costly disruptions.
What should I do if my IT support is unavailable during a crisis?
If your IT support is unavailable, it’s important to have a backup plan in place. This may include having alternative support contacts, ensuring that critical systems are monitored, and implementing preventive measures like regular backups. A proactive IT strategy can help mitigate risks and provide peace of mind when key personnel are away.
How can One82 help me prepare for IT issues while my team is on vacation?
One82 specializes in providing proactive IT support, which means your systems are monitored 24/7, and potential issues are addressed before they escalate. They can help create a comprehensive IT strategy that includes disaster recovery plans and regular maintenance, allowing your business to function smoothly even when your team or primary IT support is on vacation.
